![]() ![]() presents the latest findings in a topical field and is written by a renowned expert but lacks a bit in style.ħ – Good. A helpful and/or enlightening book that has a substantial number of outstanding qualities without excelling across the board, e.g. A helpful and/or enlightening book that is extremely well rounded, has many strengths and no shortcomings worth mentioning.Ĩ – Very good. Often an instant classic and must-read for everyone.ĩ – Superb. A helpful and/or enlightening book that, in addition to meeting the highest standards in all pertinent aspects, stands out even among the best. Here's what the ratings mean:ġ0 – Brilliant. Books we rate below 5 won’t be summarized. Our rating helps you sort the titles on your reading list from solid (5) to brilliant (10). We rate each piece of content on a scale of 1–10 with regard to these two core criteria. ![]() Helpful – You’ll take-away practical advice that will help you get better at what you do. Whatever we select for our library has to excel in one or the other of these two core criteria:Įnlightening – You’ll learn things that will inform and improve your decisions. I strongly recommend this book for anybody who wants to improve their conversation skills.At getAbstract, we summarize books* that help people understand the world and make it better. While it is “less the theory and more the practice that makes all the difference” I agree with the authors that the ability to handle crucial conversations well determines the individual, and organization's performance, efficiency and the quality of their deliverable. At the end, clear agreements and disciplined accountability (who is going to do what by when) turn great conversations into great results. Being fully present, watching the content and context of the conversation while not losing the bigger picture will ensure open communication and faster resolution. Once in the conversation, establishing safe-environment and mutual-purpose helps both parties to stay in the dialogue to create the synergy with a shared pool of meaning with no negative emotions. While facing a crucial conversation, the most important element to ensure great results is our motive starting with the heart, thinking deeply about what we really want out of the discussion, what we want for the other party and for the relation. The authors of this book state that by practicing the suggested crucial conversation skills it’s possible to hold both candid and respectful conversations with anybody on any topic, refusing the sucker’s choice of trading one option over the other. We are our own worst enemies and we do not even realize it. The strategies we choose for dealing with our crucial conversations are perfectly designed to keep us from what we actually want. We choose destructive behavior like sulking, arguing, interrupting and preparing our response while pretending to listen. Most often we act in self-defeating ways. I found this as a well-articulated and powerful book, which provides great techniques to handle crucial conversations in a positive space when surrounded by highly charged emotions.Īs per the book, crucial conversation gets uglier because how we discuss a topic is often the real issue rather than what we discuss. The book "Crucial Conversations: Tools for Talking When Stakes Are High" provides proven tools to master these conversations. For example, choices like being kind or being right, being loyal or being honest, situations where we have to make a choice between two things, both of which might seem to be the correct choice to pick. While a conversation that turn crucial is one part of the problem, most often we avoid bringing up many crucial conversations by falling prey to the choice between two alternatives with the assumption that we have to trade one thing for another (sucker’s choice). We are at our worst when things matter the most. Chances are that many people do not deal with them well or at all we either resort to violence (displaying negative emotions) or silence (staying quite). Conversations turn from casual to crucial when stakes are high, opinions vary and emotions run stronger. Conversations are a necessary and enjoyable part of our everyday life however sometimes we find ourselves in the middle of the conversation that has gone wrong. ![]()
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